Structuring and managing a Supplier Relationship Management program: strategic segmentation, governance, evaluation, improvement plans and supplier risk management.
SRM is probably the least formalized Procurement function, yet it drives operational performance, innovation and corporate resilience. Most organizations treat their suppliers in an undifferentiated way — or worse, opportunistically — instead of structuring a segmented and strategic approach.
Strategic suppliers cannot be managed like commodity suppliers. And conversely: spending governance time on a non-critical supplier wastes your energy. Diwan Advisory helps you build a graduated, efficient and resource-light SRM program.
"Supplier relationships are cultivated. But not all at the same level of attention. The art of SRM is knowing where to invest."
Classification of your supplier panel along a criticality × dependency × performance matrix. Identification of strategic suppliers (typically 5 to 15% of the panel representing 70 to 80% of value).
Definition of the interaction model per segment: committee frequency, stakeholders, standard agendas, shared indicators. The more strategic, the denser the governance.
Design and deployment of a multi-criteria evaluation system: quality, cost, delivery, innovation, CSR. Structured periodic feedback to suppliers with corrective actions.
Co-construction of shared objectives with key suppliers: quality improvement, cost reduction, innovation. Win-win incentive mechanisms, structured follow-up.
Risk mapping (financial, operational, geopolitical, ESG, cyber). Continuity plans, identification of alternative suppliers, continuous monitoring of weak signals.
Mobilizing your suppliers on your innovation challenges: product co-design, optimization suggestions, value-added proposals. The supplier becomes a source of differentiation.
A clear view of supplier risks allows you to anticipate disruptions (financial, quality, geopolitical) before they become critical. This is the resilience insurance for your business.
Beyond the one-shot savings of sourcing, SRM generates continuous improvement: productivity, reduction of non-quality, optimization of terms. Often 2 to 5% recurring annual gains.
Your suppliers have ideas, innovations, best practices. They just need the opportunity to share them. A well-managed SRM becomes a powerful and low-cost innovation channel.
Suppliers choose their clients. A client who manages the relationship well becomes a preferred client, benefiting priority access to the best terms, new products, and capacity in times of constraint.
A few conversations are enough to assess your SRM maturity and identify the first structuring initiatives. No commitment.
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